Terms & Conditions/FAQ
We do not accept returns or exchanges; all sales are final. Please make sure to read the description of items before purchasing! If you need to contact us about a product, please do so ASAP. We typically will respond within 24 hours. Note Paid in Soles will not be held liable for any lost or misrouted parcels. This is part of Terms & Conditions. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mistakes from happening.
We can ship to any address in the world, but have decided to keep paidinsoles.com USA based only for the time being. Note that there are restrictions on some products, and may not be available to be shipped.
All items will be shipped within 1-3 days of completing your order. We are based in Chicago. It roughly takes 4 days, once shipped to receive the package depending where you are located.
Why was my order canceled?
There are several reasons for an order being canceled. We will contact you if your order cannot be fulfilled. Please note that we reserve the right to refuse or cancel any order, for any reason, at our sole discretion.
Are all the items you sell authentic?
Paid in Soles ONLY sells 100% authentic items. WE DO NOT SELL FAKES/REPS OR SUPER PERFECT PRODUCTS OF ANY KIND. We guarantee the authenticity of every item we sell. This includes EVERYTHING.
If an item says “used” is it the same as in the picture?
The picture on the website for worn items sometimes include images of the actual item, but usually is a stock image. Worn items are priced according to their condition. If you would like to request pictures of the actual worn pair for sale, you may send a request to firstname.lastname@example.org & include the name, size, and price of the item.
What if an item says “damaged box”?
Some items may have a damaged box. This won’t affect the condition of the item. The majority of all items on the site include a pristine box. Some older inventory may have this in the description. You may send a request to email@example.com & include the name, size, and price of the item.